Refund Policy

Portraits that fail or are not delivered

A failed generation is retried automatically, up to two more times. If a part of your order (a set of four scenes) still fails or is refused by a safety check, that part is refunded automatically: the order page says so, we are alerted, and the money for that part goes back to your original payment method. The rest of the order is still delivered. If nothing could be delivered, the whole order is refunded.

Not happy with the result

AI results vary, and the likeness to your photo can differ from scene to scene. Each order includes one free re-roll of one set. If you are still not happy, write to support@slashercampai.com within 7 days of purchase with the email address you paid with: if you have not downloaded the HD files, we refund the order in full; otherwise we decide case by case.

Digital goods and the right of withdrawal

Portrait packs are digital content made for you on request. When you pay, you ask us to start generating your portraits straight away. Where the law gives you a right of withdrawal, you acknowledge that it ends once generation has started with your consent. The free watermarked preview lets you see the result before you buy.

This does not limit refunds for portraits that fail or are not delivered, or any other rights you have under the law.

Credits

Where a site sells credits: if a generation fails, times out, or the AI provider declines it, the credits it used go back to your balance automatically. An unused credit pack can be refunded in full within 14 days of purchase; packs that have been partly used are not refundable, except where the law requires.

Subscriptions

Where a subscription is offered, you can cancel it at any time; it then does not renew. Periods already paid are not refunded unless the credits of that period are unused and you ask within 14 days of the charge.

How refunds are paid

Our order process is conducted by our online reseller Waffo, the merchant of record for all our orders. Waffo is the seller of record: it processes the payment, charges and remits sales tax or VAT, issues the invoice or receipt, and handles payment questions and refund payouts.

Approved refunds are paid by Waffo to the original payment method. Where credits were bought, the matching credits are removed from your balance.

Contact

Questions about a charge or a refund: support@slashercampai.com.